Consumer Affairs

The Consumer Affairs Department listens to consumers and families and follows through on concerns and complaints so that people can experience a greater satisfaction with their services.

If you or a family have a question about the service delivery system, or need assistance finding resources, call CenterPoint’s Consumers Affairs Department at: 1-866-804-4323.

NOTE: If you are in need of services, call ACCESS 1-888-581-9988.

Service Provider Complaints

If you have a complaint with your service provider you should first contact them and see if you can come to an acceptable conclusion. If you contact your service provider and feel as though your complaint wasn't resolved, contact CenterPoint's Consumer Affairs Department at: 1-866-804-4323 or email twarner@cphs.org

CenterPoint Complaints

If you have a complaint about CenterPoint we want to hear from you so that we can resolve your issue and improve the way we operate. Our Consumer Affairs Department will take your complaint seriously and work with you directly until a conclusion is reached. To contact our Consumer Affairs Department, call: 1-866-804-4323 or email twarner@cphs.org