Who to Contact

CenterPoint Human Services
4045 University Parkway
Winston-Salem, NC 27106
24 Hour Phone: 1-888-581-9988
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Question/Subject	Contact Person
CenterPoint Main Office Number Customer Services (ACCESS to Services) 24/7 TTY Hearing Impaired Provider Information Technology Desk	336-714-9100 1-888-581-9988 1-866-625-0230 336-714-9139
CEO/Area Director	Betty P. Taylor btaylor@cphs.org
Chief Administrative Officer	Ronda Outlaw routlaw@cphs.org
Chief Clinical Officer/Medical Director	Dr. Chad Stephens cstephens@cphs.org
Chief Operations Officer	Burch Johnson bjohnson@cphs.org
Chief Finance Officer	Kevin Beauchamp kbeauchamp@cphs.org
Chief Information Officer	Debbie Lanning dlanning@cphs.org
Utilization Management Director	Leigh Ann Warren lawarren@cphs.org
Care Coordination Director	Katherine Horne khorne@cphs.org
Customer Services Director	Mike Bridges mbridges@cphs.org
Quality Management Director	Joel Leonard jleonard@cphs.org
Network Management Director	Leslie Gerard lgerard@cphs.org
Network Operations Manager Provider Credentialing - Send questions to: Credential@cphs.org Provider Monitoring	TBD
Network Development Manager	Lynn Widener lwidener@cphs.org
Community Operations Director	Jeff Eads jeads@cphs.org
Corporate Compliance Officer Program Integrity Fraud, Waste or Abuse	Denise Mannon compliance@cphs.org dmannon@cphs.org
Waiver Contracts Manager	Denise Price dprice@cphs.org
Consumer & Community Affairs Manager System of Care Community Outreach Media	Penny Casto pcasto@cphs.org
Community Operations Manager Law Enforcement Housing	Leona Williams lwilliams@cphs.org
Billing & Claims Manager	Kathy Tuttle ktuttle@cphs.org
Quality Management Compliance Manager	Carolyn Shoaf cshoaf@cphs.org
Quality Management Grievance and Appeals Consumer Complaints and Grievances Medicaid and Non-Medicaid Appeals	Paige Lanier Grievance and Appeals Specialist planier@cphs.org
Consumer Affairs Enrollee Education and Advocacy Client Rights	Tracy Warner Consumer Affairs Specialist twarner@cphs.org
Contracts Manager Provider Contracts Insurance Medicaid Billing Questions	Lori Setchell lsetchell@cphs.org
Medicaid Billing Questions	Basic Medicaid and NC Health Choice Billing Guide