FAQ - Frequently Asked Questions
Click on a question below to find the answer.
1. HOW DO I GET HELP?
2. WHAT WILL I BE ASKED WHEN I CALL ACCESS (1-888-581-9988)?
3. IS THE CALL CONFIDENTIAL? IS MY INFORMATION CONFIDENTIAL?
4. WHAT IF I AM DEAF OR HARD OF HEARING?
5. WHAT IF I DON'T HAVE INSURANCE?
6. ARE THERE SERVICES AVAILABLE IN MY COMMUNITY?
7. HOW DO I FIND OUT WHO IS ON THE PROVIDER LIST?
8. DO YOU PROVIDE TRANSPORTATION?
9. HOW DO I MAKE A COMPLAINT?
HOW DO I GET HELP?
Call 1-888-581-9988 and you can speak to an access worker that will ask you questions in order to determine if your needs are routine, urgent, or an emergency mental health, substance abuse and developmental disability situation. This person will give you options on different providers for the services you need.
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WHAT WILL I BE ASKED WHEN I CALL ACCESS (1-888-581-9988)?
You will be asked general information including your county of residence, date of birth, gender, number of dependents, marital status, insurance and income. You will also be asked the reason for your call, or what you are experiencing to try to determine what kind of service is best for you.
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IS THE CALL CONFIDENTIAL? IS MY INFORMATION CONFIDENTIAL?
Your information is confidential. CenterPoint and all Providers it contracts with are subject to federal law called the “Health Insurance Portability and Accountability Act of 1996” (HIPAA). This law protects the privacy and confidentiality of anyone receiving mental health, developmental disability, substance abuse, or any other services being provided. Your information is only released to the agency that will be providing your services. You can reach the CenterPoint Privacy Officer at (336) 714-9161.
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WHAT IF I AM DEAF OR HARD OF HEARING?
If you are deaf or hard of hearing, call 1-866-704-6356.
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WHAT IF I DON'T HAVE INSURANCE?
Clients without income or insurance are NOT refused service in emergency situations. Most providers we contract with accept Medicaid, and/or use a sliding fee scale for payment based on a person's income. Case Managers will work with you on enrolling in Medicaid.
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ARE THERE SERVICES AVAILABLE IN MY COMMUNITY?
Services are available in all four counties of our catchment area, Forsyth, Stokes, Davie and Rockingham. If you go to the Provider Directory page you can do a search of providers by county and services they provide. Individuals you speak with when you call 1-888-581-9988 can also assist you with finding a provider in your area.
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HOW DO I FIND OUT WHO IS ON THE PROVIDER LIST?
Click Here to search for a provider on our list.
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DO YOU PROVIDE TRANSPORTATION?
CenterPoint does not have a transportation service in place, but we do have providers who are located on the public bus lines.
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HOW DO I MAKE A COMPLAINT?
If you are not satisfied with how you are being served, you can do the following:
Call 336-714-9386
Send an email to Tracy Warner at twarner@cphs.org
Write a letter to:
CenterPoint Human Services
Atten: Tracy Warner
4045 University Parkway