CenterPoint Human Services
4045 University Parkway
Winston-Salem, NC 27106
24 Hour Phone: 1-888-581-9988
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Contact Person
CenterPoint Main Office Number
Customer Services (ACCESS Services) 24/7
TTY Hearing Impaired
Customer Services Provider Line
Provider Information Technology Desk
CEO/Area Director
Betty P. Taylor
Chief Administrative Officer
Ronda Outlaw
Chief Clinical Officer/Medical Director
Dr. Chad Stephens
Chief Operations Officer
Burch Johnson
Chief Finance Officer
Kevin Beauchamp
Chief Information Officer
Debbie Lanning
Utilization Management Director
Leigh Ann Warren
Care Coordination Director
Katherine Horne
Customer Services Director
Mike Bridges
Quality Management Director
Joel Leonard
Network Management Director
Leslie Gerard
Network Operations Manager

  • Provider Credentialing
  • Provider Monitoring
Eugene Naughton
Network Development Manager
Lynn Widener
Community Operations Director
Jeff Eads
Corporate Compliance Officer

  • Program Integrity
  • Fraud, Waste or Abuse
Denise Mannon
Waiver Contracts Manager
Denise Price
Consumer & Community Affairs Manager

  • System of Care
  • Community Outreach
  • Media
  • Disaster Response
Penny Casto
Community Operations Manager

  • Law Enforcement
  • Housing
Leona Williams
Billing & Claims Manager
Kathy Tuttle
Quality Management Compliance Manager
Carolyn Shoaf
Quality Management Grievance and Appeals

  • Consumer Complaints and Grievances
  • Medicaid and Non-Medicaid Appeals
Paige Lanier
Grievance and Appeals Specialist
Consumer Affairs

  • Enrollee Education and Advocacy
  • Client Rights
Tracy Warner
Consumer Affairs Specialist
Contracts Manager

  • Provider Contracts
  • Insurance Medicaid Billing Questions
Lori Setchell
Medicaid Billing Questions
Basic Medicaid and
NC Health Choice Billing Guide