Filing A Complaint

CenterPoint Human Services (CenterPoint) strives to offer you the best quality of care and exceptional customer service through an extensive network of contract providers. CenterPoint and the Credentialing Committee use careful processes to evaluate and credential providers that apply to join the provider network. In addition, the CenterPoint Quality Management Department works to maintain a high level of customer satisfaction through ongoing performance monitoring and continuous quality improvement efforts within CenterPoint and throughout our provider network.

We hope that you will never have an issue with CenterPoint or with your provider. However, we want you to know what to do if you have a complaint. Please follow the guidelines below:

Service Provider Complaints

If you have a complaint with your service provider, you should first contact the provider to see if you can reach an acceptable conclusion. If you contact your service provider and believe your complaint wasn’t resolved, you may contact us anytime day or night by calling CenterPoint Customer Services at 1-888-581-9988, or send an email to cphs@cphs.org. During normal business hours you have the option to directly contact the Grievance and Appeals Coordinator, Paige Lanier, at planier@cphs.org or by calling 336-778-3633.

CenterPoint Complaints

If you have a complaint about CenterPoint, we want to hear from you so that we can resolve your issue and improve the way we operate. Our Quality Management Department will take your complaint seriously and assign follow up to the most appropriate person, who will work with you until a conclusion is reached. You may contact us anytime day or night by calling CenterPoint Customer Services at 1-888-581-9988, or send an email to cphs@cphs.org. During normal business hours you have the option to directly contact the Grievances and Appeals Specialist, Paige Lanier, at planier@cphs.org or by calling 336-778-3633.